A missed call can be a lost job. We text them back in seconds.
When you’re up a ladder or under a sink, missed calls divert to Emberping, which sends the caller a friendly text in your business’s name. No app to download. No dashboard to set up.
Pick a time that suits you, and we’ll ring you then.
From £149 a month. No minimum term.
- Cancel at any time.
The no-job refund
New to Emberping? If none of the people whose missed calls or texts reach it in your first month becomes a job for you, we refund that month. Email us within 30 days after it ends. How the offer works
Customer’s phoneExample call
Your phoneExample call
Text to your phone, from Emberping (missed calls) at 08:43:
New text for Your business from +447700900123 at 08:43: "Boiler's lost pressure again. Can someone come out today?". Replies here don't reach them: call or text them from your own phone.
When they reply, the message lands straight on your regular phone like a standard text message. No complex dashboard required.
Emberping sends its texts in exactly these words.
See how much cash your competitors are taking from you right now.
Based on your numbers.
How it works, in three steps
Missed call
A customer rings your number while you are busy on a job.
Automatic text
The call diverts to Emberping, which texts them back in your business name.
Direct reply
The customer texts back, and their reply routes straight to your phone.
Up a ladder.Under a sink.On the motorway.You can’t answer the phone with a pipe wrench in your hand. If you don’t text them back within seconds, they’ll call the next guy on Google.
One missed call, start to finish.
Up to 30 characters. It shows on the phones on this page, but not in the film. Nothing you type is saved or sent.
A customer rings. You can’t pick up.
You’re on a job. The call diverts to Emberping.
They hear a short message.
It names your business and says a text is on its way.
The message starts like this. “Sorry, Your business can't take your call right now. We'll send you a text in a moment, so you can tell us what you need.”
They get a text from you.
In your business’s name, from your Emberping number.
They reply.
By text, in their own words.
Their reply comes to your phone.
You ring or text them back from your own phone.
Watch the whole call in 60 seconds.
It has no sound, so you can watch it anywhere.
A customer rings. You can’t pick up. The call diverts to Emberping. They hear a short message. Emberping texts them back, in your business’s name. They reply by text. Their reply comes to your phone. You ring or text them back yourself. Next day, Emberping asks if it became a job. You text back what the job was worth. Each month, one text adds up those jobs.
Everything else comes by text, too.
No app to open. Each of these is a text Emberping sends to your phone, in exactly these words. The example is made up.
Your phoneThe same morning
Text to your phone, from Emberping (missed calls) at 08:43:
Voicemail for Your business from +447700900123 at 08:43: "Hi, it's Sam about the boiler, please call me back.". Please call them back. Listen: private link
Text to your phone, from Emberping (missed calls) at 08:42:
Missed call for Your business from +441632960456 at 08:42. It's a landline, so they couldn't be sent a text. Please call them back.
Voicemails, written out.
If they leave a voicemail, Emberping writes it out and texts it to you, with a private link to listen. If it can’t make out the words, you still get the link.
Your phoneThe next day
Texts from Emberping (missed calls)
Text from Emberping: Job check for Your business: did yesterday's call from 07700 900123 ("Boiler's lost pressure again. Can...") turn into a job? Reply its value, like 250, NO, or LATER if not decided. PAUSE stops these.
You reply: 180
Text from Emberping: Got it: a £180 job from 07700 900123. That's all for today.
A job check, the next day.
The day after they got in touch, Emberping asks you by text at 6pm. Reply with what the job was worth, or NO.
Your phoneOn the 1st
Text to your phone, from Emberping (missed calls):
Emberping for Your business, September: 1 job from your missed calls, worth £180. 1 missed call texted back, and 1 customer got back in touch.
The month, in one text.
On the 1st you get last month’s count by text: missed calls texted back, customers who got in touch, and what the jobs were worth. This one counts the example call.
A landline? You get the number.
A landline can’t get a text, so Emberping texts you to ring them back.
Set-up takes one call, about 15 minutes.
Dial the code.
On the set-up call we dial it on your mobile together, then test it. You only do it once.
Miss a call.
When you don’t answer, are on another call or have no signal, the call goes to Emberping.
They get a text.
Your customer gets a friendly text from your business.
Priced by how many vans you run.
From £149 a month. No minimum term.
1 to 4 vans
£149 a month
£74.50 a month for your first three months, if you’re new.
- Missed callers on a UK mobile texted back
- Voicemails written out and sent to your phone
- Replies passed to up to five team phones
Up to 100 different people a month
Book a call (opens in a new tab)5 to 9 vans
£299 a month
£149.50 a month for your first three months, if you’re new.
- Missed callers on a UK mobile texted back
- Voicemails written out and sent to your phone
- Replies passed to up to five team phones
Up to 250 different people a month
Book a call (opens in a new tab)10 or more vans
£499 a month
£249.50 a month for your first three months, if you’re new.
- Missed callers on a UK mobile texted back
- Voicemails written out and sent to your phone
- Replies passed to up to five team phones
Up to 500 different people a month
Book a call (opens in a new tab)
Each plan covers a number of different people a month whose missed calls or texts reach Emberping. No minimum term. You pay monthly. No VAT added.
New to Emberping? Half price for your first three months, and your first month refunded if no job comes from it. How the offer works
Every plan includes
- A text back to missed callers on a UK mobile
- Voicemails written out, with a link to listen
- Replies passed to up to five phones
- A job check on customers who get in touch
- The month’s count by text, at the start of each month
- A set-up call, where we test it with you
What Emberping won’t do.
Won’t text a customer list.
It only texts customers who rang or texted you first. It never texts a list you hand over.
Won’t make up replies.
Every text it sends your customers is fixed wording. Their ordinary replies come to your phone, and you answer them.
Won’t keep texting after STOP.
A caller who replies STOP gets a confirmation, then no more texts from your Emberping number unless they text START.
Won’t keep recordings past 30 days.
We delete our copy of each voicemail recording after 30 days. We keep the written-out words.
Won’t start without an agreement.
You sign a data processing agreement before Emberping takes a call.
Questions
Not answered here?
We’ll ring you back within one working day.
Set-up and your number
Do my customers ring a new number?
No. They ring the number they have for you now. Only the calls you don’t answer divert to Emberping.
What number does the text come from?
Your Emberping number: a UK mobile number we register to your business. Save it as a contact and its texts to you arrive under that name.
Does diverting calls cost anything?
Your phone network may charge for diverted calls. Ask your network what it charges.
How do I turn it off?
To stop calls going to Emberping, dial ##004# on your mobile to cancel the divert. To stop Emberping itself, email us. Your service runs to the end of the month you’ve paid for, then stops.
How soon can I start?
Once you’ve signed the agreement and your Emberping number has passed an identity check that our phone provider requires. The check can take a few days. Set-up is then one call of about 15 minutes.
Day to day
Who doesn’t get a text back?
Emberping doesn’t text a landline or other number that isn’t a mobile, a number from another country, a withheld number, or a caller who has replied STOP. Calls from your own phones aren’t texted back, and someone who rings again within six hours isn’t texted twice. If we have the number but can’t text it, you get a text with the number, so you can ring them back.
Do I see everything a customer texts?
Not always. The text to you carries up to the first 160 characters of a reply. A web link is left out, and a picture is mentioned but can’t be shown: ask the customer to send those to your own number. A text asking to stop isn’t passed on.
What happens to my voicemail?
For diverted calls Emberping takes its place. It writes the message out, where the words can be made out, and texts it to you with a link to listen.
When do I get the job check and the month’s count?
The job check comes at 6pm the day after a customer got in touch, unless you ask for another time. Emberping doesn’t start asking on a Sunday or a bank holiday. The month’s count comes on the 1st, or on the next day that isn’t a Sunday or a bank holiday.
Do I need an app?
No. Everything reaches you as ordinary texts.
Paying and plans
Is there a minimum contract?
No. There’s no minimum term. You pay monthly and can cancel at any time by emailing us. Your service runs to the end of the month you’ve paid for, then stops.
Is there a limit?
Each plan covers a number of different people whose calls or texts reach Emberping in a month: 100, 250 or 500. Calls you answer yourself don’t count. If a busy month takes you over, missed calls are still texted back and replies still reach you, and we talk to you about the next plan.
How do I get a refund?
If you’re new and none of the people whose missed calls or texts reached Emberping in your first month became a job for you, email us within 30 days after that month ends. We refund it within 14 days of your email. The terms say when else we refund.
Get your next missed call texted back.
Book a call. We’ll go through how you take calls now and what set-up involves.
New to Emberping? Half price for your first three months, and your first month refunded if no job comes from it. How the offer works
We’ll ring you back within one working day.
Ready?
We’ll ring you back within one working day.